Application Deadline: Wednesday 29th January 2025

Hybrid Working Pattern: 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme.

For more information on Cynergy Bank visit www.cynergybank.co.uk

Company Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

The Role:

We are currently looking to recruit a Mortgage Technical Lead who is passionate about making a difference to our Mortgage Technology and Products workstreams.

The role will involve supporting the day-to-day mortgage system service operations and change initiatives (including new product set up). 

This will be in collaboration with third party suppliers and includes service delivery of multiple, integrated and defined IT platforms. You will act as one the Bank’s technical contacts for service management and relationship interface with our service providers, ensuring they deliver their contractual obligations and that we make best use of their services/platforms.

The role requires someone with a mix of Service Delivery and a technical IT background (a firm understanding of IT systems at a functional/architectural level).

Responsibilities: 

• To provide technical analysis and support for the tracking and resolution of live BAU incidents and testing and deployment of change enhancements relating to IT systems and infrastructure required for the Bank to offer regulated mortgage business
• To act as a Subject Matter Expert on relevant mortgage applications/ systems and provide end to end service expertise to business stakeholders.
• To support the business with the analysis, testing and deployment of routine mortgage product pricing changes within agreed SLA from receipt of new pricing to applying new rates to Production
• To actively engage with key mortgage system vendors for live incidents and change enhancements and to provide support in the management of these vendors to ensure that that they are providing effective service to the Bank
• To be proactive in identifying and executing business improvement opportunities to deliver improved system solutions/workflows which will provide tangible benefits to the Bank.
• To engage with business stakeholders, IT technical staff and external vendors to solve problems and/or provide IT solutions to deliver business objectives/outcomes
• To support business as required with process of submission of monthly/quarterly regulated mortgage MI and identify system solutions to automate and improve data integrity
• To analyse requirements for system changes from business area and consult on the design and implementation process of a technology solution.
• Ensure that the impact and risks of proposed system changes are assessed.
• Ensure that those requirements are clearly communicated/translated to technical IT staff or external software vendors to ensure effective system change delivery in line with business goals.
• Coordinate the completion of, review, and where required prepare, Functional Specification Document (FSD) detailing system changes to be delivered in line with business requirements submitted.
• Provide input into functional testing/test planning for relevant projects where SME relevance to ensure that change impact including regression is covered
• Ensure that mortgage system related system/pricing changes and defect fixes are managed in accordance with IT change governance framework
• To help promote and cultivate relationship between IT and business areas
• Maintain appropriate knowledge of up to date technology, equipment, banking practice and systems relevant to the role.

Essential Knowledge & Experience

• Business and Technical analysis skills used to support systems in a Financial services environment for live incidents, defect fix and change initiatives

• A technical IT background where you have gained experience to provide day to day systems support, incident management and manage change projects.
• Software Delivery Life cycle for defect fix and change initiatives

• In depth understanding of regulated/unregulated mortgage business processes from origination, servicing and regulatory reporting
• Detailed knowledge of Finova (formerly DPR) origination and servicing platform including new product set up

Desirable knowledge & Experience:

• Third party supplier management
• Incident management
• ITIL Methodology
• Agile Project Management

Behavioural Attributes:

Strong interpersonal and communication skills (oral, written) for effective engagement with, and management of, stakeholders and third party suppliers

Communication qualities to drive relevant BAU support resources and to direct live incidents and change initiatives

Highly organised and process driven to effectively track and progress live incidents and change initiatives

Customer centric focus to ensure that internal and external customer impact/benefit is at the heart of our approach to all incidents and change improvement

Service Delivery orientated to ensure that incident resolution and changes are delivered within SLAs and/or agreed timelines and budget