Relationship Executive

Shape the future of client service and risk management at Cynergy Business Finance.

Join us as a Relationship Executive and make a real impact by helping ambitious businesses and individuals achieve their goals through our award-winning human digital banking model.

What’s the opportunity?

As a key member of the Cynergy Business Finance Operations team, you will act as the primary day‑to‑day contact for a portfolio of clients. You’ll deliver outstanding customer service while ensuring strong risk management across ledger administration, reconciliations, and collateral oversight. You’ll also support client onboarding and help maintain high‑quality operational processes. This is an excellent role for someone looking to progress in the Asset Based Lending industry within a fast‑paced challenger bank.

Where You will Work

You will enjoy hybrid working, with 3 days in our Manchester office and 2 days from home.

Why Join Us?

We know the best people want more than just a job. At Cynergy Bank, you will find:

• Impact: Your work will directly influence client satisfaction, portfolio stability, and operational performance.

• Growth: A culture that champions curiosity, innovation, and personal growth at every stage.

• Flexibility: A culture that values work-life balance, supported by our hybrid working model.

• Rewards: Recognition for your skills and contribution, including annual bonus opportunities and a comprehensive benefits package.

How You Will Make an Impact

• Manage a portfolio of clients, understanding their businesses and debtor relationships.

• Administer ledgers, payment requests, and monthly management information in line with policy.

• Proactively resolve issues arising from month‑end reconciliations.

• Oversee daily balancing of the operating system and process client payments.

• Support onboarding of new clients and maintain accurate records.

• Provide timely feedback and reporting to the Head of Portfolio Management and Relationship Managers.

• Deliver high‑quality service and ensure strong control over funded collateral.

• Understand and promote CBF and wider bank products, identifying and acting on sales opportunities.

• Adhere to AML requirements and maintain vigilance regarding customer and debtor conduct.

What You Will Bring

• Previous experience in a Relationship Executive role within the Asset Based Lending industry.

• Strong risk management, analytical and problem‑solving skills.

• Excellent communication and relationship‑building skills.

• Working knowledge of Dancerace or Risk Factor.

• Proficiency in Microsoft Word and Excel.

• Customer‑centric mindset, attention to detail, and proactive approach.

How We  Will Support You

At Cynergy Bank, we are committed to your wellbeing and success. We know everyone’s needs are different, so our benefits are designed to support you at every stage of your career and life. Here is a snapshot of what we offer:

• A salary and bonus package designed to recognise your skills and contribution

• 25 – 30 days holiday (with the option to buy 10 more)

• Award-winning pension savings scheme

• Healthcare, life assurance, and income protection

• Hybrid working

• Training and development opportunities

Plus, a range of extras including lifestyle discounts, recognition awards, and volunteering initiatives, all designed to keep you supported and thriving. You can explore the full package here: cynergybank.co.uk/about-us/careers/benefits-and-rewards

Who Are We?

Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions. This award reflects our team’s dedication to delivering exceptional banking experiences, powered by cutting-edge technology.

Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing. These principles guide our decisions, drive our culture, and ensure the best outcomes for our customers and colleagues. Learn more about us: cynergybank.co.uk/about-us

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone.

The closing date for applications is Friday 13 February 2026. Please note, we may close the advert early if we receive a high volume of applications.

Apply now to help shape the future of human digital banking at Cynergy Bank.