Client Administrator - Cynergy Business Finance

Shape the future of Client Operations at Cynergy Business Finance.

Join us as a Client Administrator and help deliver the exceptional service that powers our award‑winning human digital banking model. This is a fantastic opportunity to support ambitious UK businesses through high‑quality operational delivery, strong client service, and a proactive approach to risk and compliance.

What’s the opportunity?

Working within our Client Operations team, you’ll play a vital role in ensuring the safe onboarding, monitoring, and ongoing management of our Invoice Finance clients. From debt verification to maintaining the integrity of funded collateral, your work will directly influence client experience, portfolio quality, and the smooth running of our operational processes. This is a great role for someone who enjoys variety, communication, and being at the heart of a busy, fast‑moving team.

Where You Will Work

This role is based in our Manchester office, with hybrid working available.

Why Join Us?

At Cynergy Business Finance, we know people want more than just a job. Here, you’ll find:

• Impact: Your work underpins the safe and efficient operation of our client portfolio—from onboarding through to ongoing monitoring.

• Growth: A culture that champions learning, curiosity, and continuous improvement.

• Flexibility: Hybrid working that supports balance and wellbeing.

• Rewards: Competitive salary, bonus opportunities, and a comprehensive benefits package.

How You Will Make an Impact

You will:

• Own debt verification processes, ensuring checks are completed accurately and on time for both new business and our live client book.

• Support the Take‑On Coordinator to safely onboard prospective clients with strong operational governance.

• Assist the Collections Manager as required, helping maintain smooth and compliant collections activity.

• Maintain accurate records, reporting and communicating clearly with prospects, clients, debtors, and internal teams.

• Deliver high‑quality service at all times, upholding the standards expected by our clients and the business.

• Protect the integrity of funded collateral, supporting effective risk oversight and decision‑making.

• Identify potential sales or product opportunities, signposting clients where needs are identified.

• Adhere to AML and compliance expectations, ensuring vigilance in all activity.

What You Will Bring

We are looking for someone who brings:

• Excellent organisational skills

• Strong communication and interpersonal abilities

• A collaborative, proactive approach to teamwork

• High attention to detail and ability to maintain accurate records

• Experience in Invoice Finance (preferred but not essential)

How We Will Support You

We are committed to your wellbeing and success, offering:

• Competitive salary and bonus

• 25 days holiday, plus options to buy additional leave

• Pension, healthcare, life assurance, income protection

• Hybrid working (4 days a week in office, 1 day at home)

• Learning, development, and professional growth opportunities

• A range of lifestyle and wellbeing benefits

Who Are We?

Part of Cynergy Bank, the UK’s human digital bank, Cynergy Business Finance provides tailored Invoice Finance solutions that empower SMEs to grow with confidence. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs.

Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions. This award reflects our team’s dedication to delivering exceptional banking experiences, powered by cutting‑edge technology.

Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing. These principles guide our decisions, drive our culture, and ensure the best outcomes for our customers and colleagues. Learn more about us: cynergybank.co.uk/about-us

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience.

At Cynergy Business Finance, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone.

The closing date for applications is 31 March 2026. Please note, we may close the advert early if we receive a high volume of applications.

Apply now to help shape the future of human digital banking at Cynergy Business Finance.