Shape the future of relationship banking at Cynergy Bank.

Join us as an Operations & Change Manager in our Relationship Management Team and play a critical role in how we grow, manage and deepen relationships with our existing clients, helping ambitious businesses unlock their full potential through our human digital banking model.

What’s the opportunity?

This is a high-impact role at the heart of our Relationship Management Team (RMT), owning the operational engine that underpins how we manage and grow our client base.

You will lead a team responsible for core lending and relationship processes, while also shaping and delivering change that improves how RMT operates. As a core member of the RMT Leadership Team and deputy to the Executive Director, you will influence how the function evolves, ensuring it remains efficient, scalable and aligned to both client needs and regulatory expectations.

We are looking for someone who can join us as soon as possible and quickly take ownership of this critical area.

Where You will Work

You will enjoy hybrid working, with 3 days in our London office and 2 days from home.

Why Join Us?

We know the best people want more than just a job. At Cynergy Bank, you will find:

Impact: Own and improve the operational backbone of a key revenue-generating business area, directly influencing client outcomes and growth

Growth: A leadership role with exposure to senior stakeholders across the Bank, offering both operational and strategic development

Flexibility: A culture that values work-life balance, supported by our hybrid working model

Rewards: A highly competitive package with a strong bonus opportunity and meaningful benefits aligned to your experience and impact

How You Will Make an Impact

• Lead the operational delivery of core RMT processes, ensuring efficiency, control and consistency

• Manage and develop a team of Associate Bankers, driving performance, capability and a high-performing culture

• Identify and implement process improvements that enhance productivity, quality and client experience

• Partner with Technology and Change teams to shape and deliver system and workflow enhancements

• Influence and align stakeholders across Credit, Risk, Product and Operations to ensure outcomes support both business delivery and regulatory requirements

What You Will Bring

• Experience leading an operational or service delivery team within a bank or financial institution

• Strong understanding of lending or relationship banking processes and controls

• Proven ability to improve processes and deliver change in a live operational environment

• Confidence influencing stakeholders across multiple functions and levels

• A pragmatic, delivery-focused mindset with strong attention to detail and risk awareness

How We Will Support You

At Cynergy Bank, we are committed to your wellbeing and success. Our benefits are designed to support you at every stage of your career and life, including:

• A competitive salary of up to £100,000, depending on experience

• Annual performance-related bonus opportunity of up to 30% of base salary

• 28 days’ annual leave, plus public holidays and your birthday off

• Workplace pension with 5% employer contribution and 4% employee contribution

• Healthcare, life assurance and income protection

• Hybrid working (3 days office, 2 from home)

• Ongoing training and development opportunities

• Additional lifestyle, wellbeing and recognition benefits

Who Are We?

Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses.

Through our Relationship Management Team, we focus on growing existing client relationships, supporting businesses with lending, deposits, current accounts and broader banking services as they scale.

Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to innovation, customer experience and tailored solutions.

Apply now

This advert covers the core responsibilities and requirements. A full job description will be shared with shortlisted candidates.

At this time, we are unable to provide visa sponsorship for this role.

If you don’t meet every requirement, we still encourage you to apply—we value potential as much as experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone.

Apply now to help shape the future of human digital banking at Cynergy Bank.