Shape the future of regulatory remediation at Cynergy Bank.

Join us as a Remediation Banking Associate and make a real impact by helping ambitious businesses and individuals achieve their goals through our award-winning human digital banking model.

Salary: £40,000 - £60,000 per annum (pro rata), depending on experience
Contract: Fixed Term Contract (3 Months)
Location: London (Hybrid Working)

What's the Opportunity?

This is a three-month fixed-term opportunity to support the delivery of an important Basel III remediation programme. Working directly with clients and internal stakeholders, you will be responsible for obtaining, validating and maintaining regulatory information required to support the Bank's prudential regulatory obligations.

You will play a key role in a client outreach and data remediation project, engaging with customers to gather information, reviewing the data received for accuracy and completeness, and ensuring records are updated correctly within our systems.

This role would suit someone with experience in banking operations, client services, risk, finance or a similar environment who is highly organised, detail-oriented and confident managing multiple stakeholders to deliver outcomes within agreed timescales.

Where You Will Work

You will enjoy hybrid working, with 3 days in our London office and 2 days from home.

Why Join Us?

We know the best people want more than just a job. At Cynergy Bank, you will find:

• Impact: Play an important role in delivering a key Basel III remediation programme and strengthening the quality and accuracy of customer data across the Bank.

• Growth: Gain valuable exposure to regulatory remediation, client engagement, data management and project delivery within a specialist bank.

• Flexibility: A culture that values work-life balance, supported by our hybrid working model.

• Rewards: Recognition for your skills and contribution through a competitive salary and benefits package.

How You Will Make an Impact

• Engage directly with clients to obtain regulatory, financial and customer information required for the remediation programme.

• Review information received to ensure completeness, accuracy and consistency.

• Identify data gaps and work with clients and internal stakeholders to resolve outstanding requirements.

• Liaise with Relationship Management, Risk, Finance and Operations teams to support delivery of remediation activities.

• Maintain accurate records of client interactions, responses and outstanding actions.

• Ensure customer data is accurately updated and maintained within relevant Bank systems.

• Monitor progress against agreed timelines and proactively follow up on outstanding items.

• Escalate risks, issues and delays where appropriate.

• Produce updates and management information to support project governance and oversight.

What You Will Bring

• Experience gained within a banking or regulated financial services environment.

• Experience within Customer Operations, Client Services, Risk, Finance, Operations or a related discipline.

• Understanding of Basel requirements and the importance of high-quality regulatory data.

• Experience communicating with clients and external stakeholders.

• Strong organisational and prioritisation skills.

• Excellent attention to detail and commitment to data accuracy.

• Strong stakeholder management and communication skills.

• Ability to work independently while following established processes and controls.

The following would be advantageous but are not essential:

• Experience supporting remediation, regulatory change or data quality initiatives.

• Knowledge of prudential regulation or regulatory reporting requirements.

• Previous experience working within project-based environments.

How We Will Support You

At Cynergy Bank, we are committed to your wellbeing and success. We know everyone's needs are different, so our benefits are designed to support you throughout your time with us.

For this fixed-term contract, benefits include:

• Competitive salary of £40,000 - £60,000 per annum (pro rata)

• Hybrid working

• Life assurance at 4x basic salary from day one

• Employee Assistance Programme from day one

• Lifestyle Hub access from day one

Who Are We?

Cynergy Bank is the UK's human digital bank, combining personal service with smart technology to support ambitious individuals and businesses. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs.

Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation and tailored solutions.

Our values shape everything we do:

Putting the Customer First
Risk Front and Centre
Opportunity, Empowerment and Innovation
United Team, Inclusive and Diverse
Doing the Right Thing

These principles guide our decisions, drive our culture and ensure the best outcomes for our customers and colleagues.

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you do not meet every requirement, we still encourage you to apply as we value potential as much as experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly based on skills and experience alone.

Please note, we may close this advert early if we receive a high volume of applications.

Apply now to help shape the future of human digital banking at Cynergy Bank.